In the event that you need to cancel your order, please note the following terms:  

• Order cancellations are classified into two primary categories: Change of Mind for online orders and Damaged Goods. Each category is subject to specific conditions and procedures.

• Manufacturing Commencement: If your order has already entered the manufacturing process at the time of cancellation, you may be required to pay a cancellation fee up to the entire purchase price, as determined at our discretion. 

• Post-Delivery Cancellation: Please note that this condition applies solely in the event of significant damage to the product. If both parties agree to a cancellation after the goods have been delivered, a repackaging fee of $160.00 will be applicable. Additionally, all freight costs associated with the return of the goods will be your responsibility.  

If you noticed that you received the wrong item upon delivery:

We kindly ask you to inspect all items carefully before accepting the delivery. If you find that you have received an incorrect item, please document the issue with photos or videos and then decline the delivery. Kindly email the evidence and the invoice number to online@remarkablefurniture.com.au for further assistance.  

If you noticed that you received the wrong item after delivery:

Should you become aware of having received an incorrect item subsequent to the delivery, we kindly request you to promptly send us the relevant photos and videos via email to online@remarkablefurniture.com.au within 24 hours. Additionally, please provide a detailed description of the error to facilitate a swift resolution.  

As it is their responsibility, Remarkable will cover all costs associated with the return of incorrect items received by customers.

Remarkable Outdoor Living provides a 30-day change-of-mind policy for eligible purchases with Easy Return. During this specified timeframe, you may commence the return procedure to receive a complete refund in the form of store credit. However, once the 30-day period has elapsed, a cancellation fee of 20% will be imposed to account for the costs incurred. To find find more details of our Change-Of-Mind Return Policy visit our extensive refund policy here.

In the event that you need to cancel an online order before it is dispatched, please contact our Customer Service team at 1300 296 505 or send an email to online@remarkablefurniture.com.au immediately to receive a refund to your original payment method or refund in the form of a store credit voucher. It is important to note that if an item has already left our warehouse, our Dispatched Item policy will apply.

Should a part appear missing from an item, please report the missing part along with a description (the part number on the manual) via email to online@remarkablefurniture.com.au. We will take immediate action to resolve the issue by arranging for a replacement to be dispatched to you as soon as possible.

As it is their responsibility, Remarkable will cover all costs associated with the return of items with missing parts or missing items received by customers.

Choose from our range of sustainably sourced materials, including recycled teak and concrete tables, reflecting our commitment to offering eco-conscious choices to valued customers. As these items are crafted from natural materials and meticulously hand-finished, it is essential to recognise that minor imperfections and variations are inherent characteristics of these products and should not be considered grounds for a refund or replacement.

If subsequent to delivery, you uncover any instances of damaged goods, we kindly request that you promptly initiate the reporting process. This entails providing a comprehensive description of the observed defect, along with accompanying photos or videos that effectively depict the issue. It is preferable that this notification is conveyed to us within a 24-hour window from the time of delivery and should be directed to online@remarkablefurniture.com.au. 

For damaged goods returned for repair will be assessed and/or repaired within a reasonable timeframe. While we may provide an indicative timeframe for repairs, please note that this time may vary due to factors beyond our control, such as the availability of repair materials and discrepancies in the fault description.

1. Return Shipping Fee Shouldered by Remarkable Outdoor Living:  

If Remarkable Outdoor Living shoulders the Return Shipping fee, the cost will be deducted from the total store credit that will be issued to you. The deducted amount will be equivalent to the return shipping fee paid by Remarkable Outdoor Living.  

2. Item Purchased with Free Shipping - Return Shipping Fee Shouldered by Remarkable:  

Products acquired through free shipping will be eligible for a store credit strictly corresponding to the item's purchase price. Additionally, it should be noted that any return shipping expenses covered by Remarkable Outdoor Living will be subtracted from the overall store credit amount.

For damaged goods, you as the customer are responsible for returning the damaged goods to us at your expense in the circumstances under which you have picked up the goods, or you are liable to pay for all fees concerning labour, assessment, and freight, such as where the goods are assessed to have been damaged by misuse or accident, or where Your rights under the Australian Consumer Law or any manufacturer's warranty are not applicable. We may provide an estimate of the fees to you; however, this may vary due to reasons beyond our control.